C&W Services goes the extra mile to ensure best-in-class customer relationship management through a virtual and distributed operating model.
Companies that focus on customer loyalty are increasingly leveraging on Customer Relationship Management (CRM) expertise to differentiate their product or service offering and drive customer satisfaction. Outsourced Customer Contact Centres are changing the way companies communicate with customers and have emerged as a strategic partnership in delivering exceptional service quality.
C&W Services provides CRM solutions that are based on best practices and operations, driven by our unique corporate DNA that aims to reconcile divergent objectives of delivering customer satisfaction while achieving cost reduction in the business processes.
Established and headquartered in Singapore since 1996, C&W Services’ Contact Centre operates round the clock to serve our clientele across the diversified industries. Housing a multinational team comprising skilled, experienced and natively multilingual, blended agents fluent in English, Mandarin, Cantonese, Malay, Tamil, Tagalog, Indonesian, Japanese, Korean and Gulf Arabic ensures our competencies in delivering quality CRM in the region.
- Services – Product & Service Enquiry Support, Customer Care / After Sales Support, Technical Helpdesk Support, Emergency Response Services, Complaint Resolution, Virtual Receptionist / Operator Directory Services, Data Cleansing
- Sales – Telemarketing / Email Marketing, Membership Acquisition / Renewal Reminders, Reservation and Ticketing Conversion Services, Qualified Lead Generation, Appointment Setting, Event Booking
- Intelligence – Customer Value Mapping, Customer Profiling and Segmentation, Customer Data Mining and Analytics, Voice of Customer, Business Process Innovation
- Continuity Support – After Office Hours/ Overflow Call Handling, Crisis / Business Continuity Management, Seat Rental